Thank you for visiting and shopping at www.hetego.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time
Most packages are shipped from our Southborough, MA 01772 warehouse, where they are processed and ship within approximately two business days of the order being placed.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
Standard Shipping 7-9 business days Free
Expedited Shipping 3-5 business days $4.95

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
Hetego Christmas Shop ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

US Tax Policies
HEG Decor LLC operates in Southborough, MA 01772 and law requires HEG Decor LLC to collect all taxes that are applicable, based on the order’s “Ship-To” ZIP code. Be advised that some states require a tax on delivery and/or gift wrap charges as well. For online orders, all applicable taxes will be clearly displayed on your order at checkout time. Note: Tax rates are subject to change at any time.

Damages
Hetego Christmas Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Hetego Christmas Shop currently do not ship outside the U.S.