Customers at Hetego Christmas Shop can select from a variety of payment methods when placing orders. We guarantee that every transaction is 100% secure. All transactions that involve the transmission of personal or payments data are made using a secure payment environment. www.hetego.com uses a server that employs the standard security technology SSL (Secure Socket Layer). All the information transmitted to us travels encrypted through the network.

Below we have outlined the complete order process and details for each payment method:

Credit/Debit Card

We are proud to accept Visa, MasterCard, American Express, and Discover credit and debit cards. To place a credit/debit card order, simply add products to your shopping cart, select “Credit/Debit Card” as your payment method, and click “Place Order”. If you do not have an account, you will proceed with Guest Checkout, having the option to create an account at the end of the checkout process. Existing account holders will be prompted to log in to proceed to checkout.

You will have to enter standard information including your name, phone number, email, and shipping address. We also manually approve nearly all credit/debit card orders. This process is usually completed within 24 business hours. As soon as your payment has been processed, we prepare your package for shipping. We will send an email notification when your order ships. You then have full shipping tracking in the My Account area of the site, so you can follow your package’s progress until it arrives.

Your credit card will not be charged for the purchase until it has been processed for shipping (usually within 24 to 48 hours). In the case of a sold out or cancelled order, your credit card will not have been charged.

A standard ‘Pre-Authorization’ is completed with each order placed. This is NOT a charge on your credit card. It’s simply a verification of the available funds on your credit card. The ‘Pre-Authorization’ will be automatically dropped by your banking institution once the purchase is complete.

Paypal

We are proud to accept PayPal payments. PayPal orders clear as soon as they are completed and move directly into the shipping queue. On rare occasions, PayPal orders may require manual review by our fraud team, in which case processing may take longer. Due to risk of fraud, we can only accept orders shipping to PayPal Verified Shipping Addresses.

To place a PayPal order, simply add products to your shopping cart, select “PayPal” as your payment method, and click “Place Order”. If you do not have an account, you will proceed with Guest Checkout, having the option to create an account at the end of the checkout process. Existing account holders will be prompted to log in to proceed to checkout.

You will be redirected to PayPal to log in to your PayPal account and process the payment. The final step will lead you back to www.hetego.com to confirm your pricing, shipping method, and finalize the order. As soon as your PayPal payment has been processed, we prepare your package for shipping and notify you once it is sent out. You then have full shipping tracking in the My Account area of the site, so you can follow your package’s progress until it arrives.